V. Read and translate the following texts.

Know your rights

Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. However, when you are shopping, it is important to know your rights.

Your rights when buying goods

When you buy something from a shop, you are making a contract. This contract means that it's up to the shop — not the manufacturer — to deal with your complaints if the goods are not satisfactory. What do we mean by satisfactory?

The goods must not be broken or damaged and must work properly. This is known as "merchantable quality". A sheet, say which had a tear in it, or a clock that didn't go when you wound it would not pass this test.

The goods must be as described — whether on the pack or by the salesman. A hairdryer which the box says is blue should not turn out to be pink; a pair of shoes the salesman says is leather should not be plastic.

The goods should be fit for their purpose. This means the purpose for which most people buy those particular goods. If you wanted something for a special purpose, you must have said exactly what for. If, for instance, the shop assures you that certain glue will mend broken china and it doesn’t you have a right to return it.

If the shop sells the faulty goods, it has broken its side of the bargain.