I have a complaint
Salesgirl: Yes, madam? May I help you?
Linda: Yes, about the sweater. I bought it here last month. A few days ago I washed it and the colour ran and the sweater shrank.
Salesgirl: Hmm. You must have washed it in boiled water.
Linda:No, I didn't, I followed the washing instructions! I washed it in lukewarm water, just as the label said I should.
Salesgirl: Well, I'm afraid I can't exchange it for you.
Linda: Why not? Well, then I'd like to see the manager.
Salesgirl: I'm afraid he's busy.
Linda:I'm sorry but I'd like to see him.
Salesgirl: Very well. If you insist. One moment. (She goes for the manager)
Manager: Yes, madam. May I help you?
Linda: ... about this sweater. When I washed, the colour ran and the sweater shrank even though I followed the instructions.
Manager: Really? This has never happened before.
Linda:There's always the first time, isn't there?
Manager: I really don't see what we can do.
Linda:Excuse me, isn't there a poster over there?
Manager:Yes, what about it?
Linda:It says "We give our customers satisfaction".
Manager:Yes, I know what it says.
Linda:Well, this store is supposed to give their customers satisfaction! But I am not satisfied.
Manager:I. uh, hmm. There's a flaw in this sweater. One of the threads is a different colour.
Linda:Is it? I can't see.
Manager: Yes, there's definitely a flaw there. All right, madam. We'll exchange it for you, but only because of the flaw.
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