Progress

IN 1976, THE NEW HEADQUARTERS of Carl Karcher Enterprises, Inc. (CKE) was built on the same land in Anaheim where the Heinz farm had once stood. The opening‑night celebration was one of the high points of Carl’s life. More than a thousand people gathered for a black‑tie party at a tent set up in the parking lot. There was dinner and dancing on a beautiful, moonlit night. Thirty‑five years after buying his first hot dog cart, Carl Karcher now controlled one of the largest privately owned fast food chains in the United States. He owned hundreds of restaurants. He considered many notable Americans to be his friends, including Governor Ronald Reagan, former president Richard Nixon, Gene Autry, Art Linkletter, Lawrence Welk, and Pat Boone. Carl’s nickname was “Mr. Orange County.” He was a benefactor of Catholic charities, a Knight of Malta, a strong supporter of right‑to‑life causes. He attended private masses at the Vatican with the Pope. And then, despite all the hard work, Carl’s luck began to change.

During the 1980s CKE went public, opened Carl’s Jr. restaurants in Texas, added higher‑priced dinners to the menu, and for the first time began to expand by selling franchises. The new menu items and the restaurants in Texas fared poorly. The value of CKE’s stock fell. In 1988, Carl and half a dozen members of his family were accused of insider trading by the Securities and Exchange Commission (SEC). They had sold large amounts of CKE stock right before its price tumbled. Carl vehemently denied the charges and felt humiliated by the publicity surrounding the case. Nevertheless, Carl agreed to a settlement with the SEC – to avoid a long and expensive legal battle, he said – and paid more than half a million dollars in fines.

During the early 1990s, a number of Carl’s real estate investments proved unwise. When new subdivisions in Anaheim and the Inland Empire went bankrupt, Carl was saddled with many of their debts. He had allowed real estate developers to use his CKE stock as collateral for their bank loans. He became embroiled in more than two dozen lawsuits. He suddenly owed more than $70 million to various banks. The falling price of CKE stock hampered his ability to repay the loans. In May of 1992, his brother Don – a trusted adviser and the president of CKE – died. The new president tried to increase sales at Carl’s Jr. restaurants by purchasing food of a lower quality and cutting prices. The strategy began to drive customers away.

As the chairman of CKE, Carl searched for ways to save his company and pay off his debts. He proposed selling Mexican food at Carl’s Jr. restaurants as part of a joint venture with a chain called Green Burrito. But some executives at CKE opposed the plan, arguing that it would benefit Carl much more than the company. Carl had a financial stake in the deal; upon its acceptance by the board of CKE, he would receive a $6 million personal loan from Green Burrito. Carl was outraged that his motives were being questioned and that his business was being run into the ground. CKE now felt like a much different company than the one he’d founded. The new management team had ended the longtime practice of starting every executive meeting with the prayer of St. Francis of Assisi and the pledge of allegiance to the flag. Carl insisted that the Green Burrito plan would work and demanded that the board of directors vote on it. When the board rejected the plan, Carl tried to oust its members. Instead, they ousted him. On March 1, 1993, CKE’s board voted five to two to fire Carl N. Karcher. Only Carl and his son Carl Leo opposed the dismissal. Carl felt deeply betrayed. He had known many of the board members for years; they were old friends; he had made them rich. In a statement released after the firing, Carl described the CKE board as “a bunch of turncoats” and called it “one of the saddest days” of his life. At the age of seventy‑six, more than five decades after starting the business, Carl N. Karcher was prevented from entering his own office, and new locks were put on the doors.

The headquarters of CKE is still located on the property where the Heinz family once grew oranges. Today there’s no smell of citrus in the air, no orange groves in sight. In a town that once had endless rows of orange and lemon trees, stretching far as the eye could see, there’s not an acre of them left, not a single acre devoted to commercial citrus growing. Anaheim’s population is now about three hundred thousand, roughly thirty times what it was when Carl first arrived. On the corner where Carl’s Drive‑In Barbeque once stood, there’s a strip mall. Near the CKE headquarters on Harbor Boulevard, there’s an Exxon station, a discount mattress store, a Shoe City, a Las Vegas Auto Sales store, and an off‑ramp of the Riverside Freeway. The CKE building has a modern, Spanish design, with white columns, red brick arches, and dark plate‑glass windows. When I visited recently, it was cool and quiet inside. After passing a life‑size wooden statue of St. Francis of Assisi on a stairway landing, I was greeted at the top of the stairs by Carl N. Karcher.

Carl looked like a stylish figure from the big‑band era, wearing a brown checked jacket, a white shirt, a brown tie, and jaunty two‑tone shoes. He was tall and strong, and seemed in remarkably good shape. The walls of his office were covered with plaques and mementos, with photographs of Carl beside presidents, famous ballplayers, former employees, grandchildren, priests, cardinals, Mikhail Gorbachev, the Pope. Carl proudly removed a framed object from the wall and handed it to me. It was the original receipt for $326, confirming the purchase of his first hot dog cart.

Eight weeks after being locked out of his office in 1993, Carl engineered a takeover of the company. Through a complex series of transactions, a partnership headed by financier William P. Foley II assumed some of Carl’s debts, received much of his stock in return, and took control of CKE. Foley became the new chairman of the board. Carl was named chairman emeritus and got his old office back. Almost all of the executives and directors who had opposed him subsequently left the company. The Green Burrito plan was adopted and proved a success. The new management at CKE seemed to have turned the company around, raising the value of its stock. In July of 1997, CKE purchased Hardee’s for $327 million, thereby becoming the fourth‑largest hamburger chain in the United States, joining McDonald’s, Burger King, and Wendy’s at the top. And signs bearing the Carl’s Jr. smiling little star started going up across the United States.

Carl seemed amazed by his own life story as he told it. He’d been married to Margaret for sixty years. He’d lived in the same Anaheim house for almost fifty years. He had twenty granddaughters and twenty grandsons. For a man of eighty, he had an impressive memory, quickly rattling off names, dates, and addresses from half a century ago. He exuded the genial optimism and good humor of his old friend Ronald Reagan. “My whole philosophy is – never give up,” Carl told me. “The word ‘can’t’ should not exist… Have a great attitude… Watch the pennies and the dollars will take care of themselves… Life is beautiful, life is fantastic, and that is how I feel about every day of my life.” Despite CKE’s expansion, Carl remained millions of dollars in debt. He’d secured new loans to pay off the old ones. During the worst of his financial troubles, advisers pleaded with him to declare bankruptcy. Carl refused; he’d borrowed more than $8 million from family members and friends, and he would not walk away from his obligations. Every weekday he was attending Mass at six o’clock in the morning and getting to the office by seven. “My goal in the next two years,” he said, “is to pay off all my debts.”

I looked out the window and asked how he felt driving through Anaheim today, with its fast food restaurants, subdivisions, and strip malls. “Well, to be frank about it,” he said, “I couldn’t be happier.” Thinking that he’d misunderstood the question, I rephrased it, asking if he ever missed the old Anaheim, the ranches and citrus groves.

“No,” he answered. “I believe in Progress.”

Carl grew up on a farm without running water or electricity. He’d escaped a hard rural life. The view outside his office window was not disturbing to him, I realized. It was a mark of success.

“When I first met my wife,” Carl said, “this road here was gravel and now it’s blacktop.”